If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Brio Emporium, please let us know as soon as possible so we can endeavour to sort it out promptly for you.
All non-perishable, non-foods items that are unused, still with their original packaging, labels in tact and not tampered with in any way can be returned by the following process:
1 - Contact us within 7 days of your product arriving to request a Return Merchandise Authorisation (RMA) number. Returned goods can only be accepted back with an RMA number and within this timeframe.
2 - Carefully package your goods and return them to us with the return address and RMA number provided to you.
3 - Once the items pass inspection, we will issue you with 100% refund or gift certificate for the product price. No shipping/postage cost will be refunded. If a refund is issued it will be issued in the same the manner that the original transaction occurred (EFT, Paypal, etc).
Terms & Conditions:
1 - You MUST contact us before returning any items so we can discuss why the items are coming back to us, issue a RMA and the best way to get them to us. Items can not be accepted for refund without an RMA
2 - All items returned for refund or exchange must be returned unused in the original packaging, sealed and labels in tact.
3 - An item is not as advertised. It's rare, but sometimes a manufacturer will alter a product or change an ingredient without us knowing. If this happens and the product is no longer suitable, refund or credit will be issued. Please note, colour variations between your computer or mobile device and the product you receive are out of our control and not covered (including make-up).
4 - No return or exchange for perishable items and/or foods*
*Due to perishable items requiring specialised storage at strict temperature requirements these items can not be returned or exchanged. If you are unsure of product suitability please contact our customer service team and they will assist you to making the correct decision before purchasing.